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~person:"Kleinaltenkamp, Michael"
~type_genre:"Article in journal"
~type_genre:"Congress Report"
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Dienstleistung
5
Services
5
Dienstleistungsqualität
3
Service quality
3
Customer service
2
Dienstleistungssektor
2
Kundenservice
2
Service industry
2
Theorie
2
Theory
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Business process management
1
Complaint management
1
Consumer behaviour
1
Coping
1
Customer accepntance
1
Customer satisfaction
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Distribution channel
1
Frontline service employees
1
Goods
1
Güter
1
Humour
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Law of property
1
Lieferantenmanagement
1
Ländliche Entwicklung
1
Marketing
1
Marketing theory
1
Marketingtheorie
1
Neue Institutionenökonomik
1
New institutional economics
1
Prozessmanagement
1
Relationship marketing
1
Rural development
1
Sachenrecht
1
Sales channels
1
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Article in journal
Congress Report
Aufsatz in Zeitschrift
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Konferenzschrift
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Collection of articles of several authors
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Kleinaltenkamp, Michael
Edvardsson, Bo
15
Witell, Lars
13
Gustafsson, Anders
11
Rubalcaba-Bermejo, Luis
11
Vargo, Stephen L.
11
Gallouj, Fai͏̈z
9
Kowalkowski, Christian
9
Tronvoll, Bård
9
Jaakkola, Elina
8
Lusch, Robert F.
8
Brown, Stephen Walter
7
Grönroos, Christian
7
Kristensson, Per
7
Parasuraman, A.
7
Benoit, Sabine
6
Berry, Leonard L.
6
Gebauer, Heiko
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Ostrom, Amy L.
6
Patrício, Lia
6
Voss, Christopher A.
6
Bowen, David E.
5
Finsterwalder, Jörg
5
Hoekman, Bernard M.
5
Paluch, Stefanie
5
Parida, Vinit
5
Rayburn, Steven W.
5
Reynoso, Javier
5
Russell-Bennett, Rebekah
5
Utkarsh
5
Wyszkowska-Kuna, Joanna
5
Aas, Tor Helge
4
Agarwal, Renu
4
Anderson, Laurel
4
Bitner, Mary Jo
4
Bonamy, Joël
4
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Journal of business economics : JBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of service theory and practice : JSTP
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
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ECONIS (ZBW)
5
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1
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
2
Customer acceptance of tradable service contracts
Geiger, Ingmar
;
Kluckert, Manuel
;
Kleinaltenkamp, Michael
- In:
Journal of business economics : JBE
87
(
2017
)
2
,
pp. 155-183
Persistent link: https://www.econbiz.de/10011707316
Saved in:
3
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
4
Property rights design and market process : implications for market theory, marketing theory, and S-D logic
Haase, Michaela
;
Kleinaltenkamp, Michael
- In:
Journal of macromarketing : examining the interactions …
31
(
2011
)
2
,
pp. 148-159
Persistent link: https://www.econbiz.de/10009154834
Saved in:
5
Leistungsbündel als Absatzobjekte : ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen
Engelhardt, Werner Hans
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
45
(
1993
)
5
,
pp. 395-426
Persistent link: https://www.econbiz.de/10001143212
Saved in:
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