Gambal, Marfri; Asatiani, Aleksandre; Kotlarsky, Julia - 2022
Competition in the Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industry is … clients. Innovation is one such benefit that is expected nowadays in outsourcing engagements. The rising importance of … decision to pursue strategic innovation in outsourcing settings; (2) arrangement options that facilitate strategic innovation …