//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Krafft, Manfred"
~person:"Prentice, Catherine"
~subject:"Airline"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Airline
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
25
Kundenzufriedenheit
25
Consumer behaviour
24
Konsumentenverhalten
24
Dienstleistungsqualität
20
Service quality
20
Gambling
13
Glücksspiel
13
Theorie
9
Theory
9
Customer engagement
8
Customer integration
8
Customer value
8
Deutschland
8
Germany
8
Kundenintegration
8
Kundenwert
8
Kundenmanagement
7
Brand image
6
Brand management
6
Customer loyalty
6
Kundenbindung
6
Markenführung
6
Markenimage
6
Southeast Asia
6
Südostasien
6
Kundenbindungsprogramm
5
Lieferantenmanagement
5
Loyalty program
5
Marketing management
5
Marketingmanagement
5
Supplier relationship management
5
Artificial intelligence
4
B-to-B-Marketing
4
Business-to-business marketing
4
Customer retention
4
Künstliche Intelligenz
4
Market research
4
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Krafft, Manfred
Prentice, Catherine
Han, Heesup
7
Behrens, Christiaan
4
Hyun, Sunghyup Sean
4
Shaw, Stephen
4
Taneja, Nawal K.
4
Khudhair, Harith Yas
3
Kim, Wansoo
3
Loureiro, Sandra Maria Correia
3
Palau i Saumell, Ramon
3
Abbas Mardani
2
Al-Hawari, Mohd Ahmad
2
Anuwichanont, Jirawat
2
Bin Jusoh, Ahmad
2
Chen, Lily Shui-lien
2
Forgas-Coll, Santiago
2
Ishak Ismail
2
Jong, Gerben de
2
Khalil Md Nor
2
King, Ceridwyn
2
Lee, Choong-Ki
2
Lin, Yi Hsin
2
Ommeren, Jos van
2
So, Kevin Kam Fung
2
Sánchez-García, Javier
2
Wang, Xuequn
2
Abou-Shouk, Mohamed A.
1
Agariya, Arun Kumar
1
Ahn, Tae-hong
1
Ajeyalemi, Oladipupo
1
Akamavi, Raphaël K.
1
Al Alawi, Alamir
1
Al Balawi, Ramah
1
Al Kurdi, Barween
1
Al Nasser, Amjad
1
Al Shurideh, Muhammad
1
Al-Romeedy, Bassam Samir
1
Alemu, Mohammed Hussen
1
Alsharari, Nizar Mohammad
1
Amoah-Mensah, Aborampah
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
2
Journal of strategic marketing
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
3
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->