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~person:"Kwan, Ho Kwong"
~subject:"Arbeitsverhalten"
~subject:"Service quality"
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Arbeitsverhalten
Service quality
Arbeitszufriedenheit
3
Job satisfaction
3
Work behaviour
3
Dienstleistungsqualität
2
Emotion
2
Emotional exhaustion
2
Gossip
2
Internal communication
2
Interne Kommunikation
2
Performance measurement
2
Performance-Messung
2
Proactive customer service performance
2
China
1
Codetermination
1
Corporate culture
1
Customer service
1
Dienstleistungssektor
1
Exploitative leadership
1
Familie
1
Familienunternehmen
1
Family
1
Family business
1
Family centrality
1
Family ostracism
1
Führungsstil
1
Harmonious passion for work
1
Job engagement
1
Kooperative Führung
1
Kundenservice
1
Leadership style
1
Mitbestimmung
1
Participative leadership
1
Power distance
1
Proactive behavior
1
Proactive personality
1
Prohibitive voice
1
Promotive voice
1
Self-determination theory
1
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Kwan, Ho Kwong
Bakker, Arnold B.
6
Lyu, Yijing
5
Ye, Yijiao
4
Khapova, Svetlana N.
3
Liu, Yan
3
Parker, Sharon K.
3
Zhao, Shuming
3
Zhou, Lulu
3
Zhou, Xing
3
Babalola, Sunday Samson
2
Bindl, Uta K.
2
Bizzi, Lorenzo
2
Chen, Mengyuan
2
Chen, Yuanyi
2
Cheng, Bao
2
Choo, Wei Chong
2
Deng, Xincai
2
Dong, Huijuan
2
Dong, Yanan
2
Dong, Yun
2
Gawke, Jason C.
2
Gorgievski, Marjan J.
2
Guo, Gongxing
2
James, Robinson
2
Jansen, Paul
2
Jawahar, I. M.
2
Jiang, Jing
2
Jiang, Wan
2
Li, Rui
2
Li, Weiwen
2
Li, Yan
2
Liguori, Eric W.
2
Ma, Jie
2
Mansor, Zuraina Dato’
2
Matsuo, Makoto
2
Matute, Jorge
2
Muldoon, Jeffrey
2
Nwanzu, Chiyem Lucky
2
Peng, Yan
2
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Asia Pacific journal of management
1
Journal of business ethics : JOBE
1
Journal of managerial psychology
1
The service industries journal
1
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ECONIS (ZBW)
4
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1
Servant leadership and employee voice : a moderated mediation
Song, Yang
;
Tian, Qi-tao
;
Kwan, Ho Kwong
- In:
Journal of managerial psychology
37
(
2022
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10013165111
Saved in:
2
Family ostracism and
proactive
customer service performance : an explanation from conservation of resources theory
Ye, Yijiao
;
Zhu, Hong
;
Chen, Yuanyi
;
Kwan, Ho Kwong
; …
- In:
Asia Pacific journal of management
38
(
2021
)
2
,
pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
Saved in:
3
Workplace gossip and frontline employees'
proactive
service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
4
The effect of workplace negative gossip on employee
proactive
behavior in China : the moderating role of traditionality
Wu, Xiangfan
;
Kwan, Ho Kwong
;
Wu, Long-Zeng
;
Ma, Jie
- In:
Journal of business ethics : JOBE
148
(
2018
)
4
,
pp. 801-815
Persistent link: https://www.econbiz.de/10011844324
Saved in:
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