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~person:"Laihonen, Harri"
~subject:"Service system"
~subject:"Unternehmenserfolg"
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Measuring business excellence : the journal of organizational performance management
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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