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~person:"Lee, Sanggun"
~person:"Riedel, Klaus"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
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exhibition service quality
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Lee, Sanggun
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Journal of hospitality marketing & management
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Stakeholder im Fokus : Management-Ansätze für Messeveranstalter
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ECONIS (ZBW)
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Blueprinting für Messegesellschaften : zum systematischen Strukturieren und optimieren des Dienstleistungsprozesses "Messe" - mit Konzentration auf den Kundentyp "Aussteller"
Riedel, Klaus
- In:
Stakeholder im Fokus : Management-Ansätze für …
,
(pp. 219-256)
.
2017
Persistent link: https://www.econbiz.de/10011614375
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2
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
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