//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Lemon, Katherine N."
~subject:"Beziehungsmarketing"
~subject:"E-commerce"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer Behaviour"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
E-commerce
Consumer behaviour
16
Konsumentenverhalten
16
Relationship marketing
13
Dienstleistungsqualität
4
Service quality
4
customer experience
4
Customer satisfaction
3
Experiment
3
Kundenzufriedenheit
3
Lieferantenmanagement
3
Supplier relationship management
3
customer journey
3
Customer integration
2
Customer service
2
Dienstleistung
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Kundenintegration
2
Kundenservice
2
Marketing management
2
Marketingmanagement
2
Service industry
2
Services
2
Services marketing
2
USA
2
United States
2
customer experience management
2
machine learning
2
marketing strategy
2
service research priorities
2
stakeholders
2
touchpoints
2
transformative service research
2
2001-2004
1
Affective commitment
1
Auskunftspflicht
1
B-to-B-Marketing
1
Beschwerdemanagement
1
Big Data
1
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Lemon, Katherine N.
Han, Heesup
40
Hollebeek, Linda D.
30
Mattila, Anna S.
28
Loureiro, Sandra Maria Correia
21
Verhoef, Peter C.
21
Klaus, Philipp
19
Kumar, V.
19
Prentice, Catherine
19
Ahn, Jiseon
18
Bang, Nguyen
18
Rather, Raouf Ahmad
17
Grewal, Dhruv
16
Khan, Imran
16
Balaji, M. S.
15
Das, Gopal
15
Gil Saura, Irene
15
Quach, Sara
15
Walsh, Gianfranco
15
Wong, IpKin Anthony
15
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Malthouse, Edward C.
14
Rahman, Zillur
14
Schramm-Klein, Hanna
14
Sesé, F. Javier
14
So, Kevin Kam Fung
14
Evanschitzky, Heiner
13
Herrmann, Andreas
13
Huber, Frank
13
Khare, Arpita
13
Kumar, Vikas
13
McDonald, Heath
13
Sreejesh, S.
13
Tanford, Sarah
13
Bilgihan, Anil
12
Dwivedi, Yogesh Kumar
12
Neslin, Scott A.
12
Roy, Sanjit
12
Sarkar, Abhigyan
12
more ...
less ...
Published in...
All
Journal of service research
3
Journal of service research : JSR
2
MSI reports : working paper series
2
Journal of business research : JBR
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of retailing and consumer services
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
3
Gaining customer experience insights that matter
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
;
Lemon, Katherine N.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 8-26
Persistent link: https://www.econbiz.de/10012005747
Saved in:
4
"Mere measurement plus" : how solicitation of open-ended positive feedback influences customer purchase behavior
Bone, Sterling A.
;
Lemon, Katherine N.
;
Voorhees, Clay M.
; …
- In:
Journal of marketing research : JMR
54
(
2017
)
1
,
pp. 156-170
Persistent link: https://www.econbiz.de/10011653507
Saved in:
5
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
6
Understanding customer experience throughout the customer journey
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
80
(
2016
)
6
,
pp. 69-96
Persistent link: https://www.econbiz.de/10011621578
Saved in:
7
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
8
Customer migration patterns : evidence from a North American retailer
Mark, Tanya
;
Lemon, Katherine N.
;
Vandenbosch, Mark B.
- In:
Journal of marketing theory and practice
22
(
2014
)
3
,
pp. 251-269
Persistent link: https://www.econbiz.de/10010392228
Saved in:
9
Why customers won't relate : obstacles to relationship marketing engagement
Ashley, Christy
;
Noble, Stephanie M.
;
Donthu, Naveen
; …
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 749-756
Persistent link: https://www.econbiz.de/10009151695
Saved in:
10
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->