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~person:"Leung, Xi Y."
~person:"Ok, Chihyung"
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Tourism employees
11
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Hotel industry
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7
Job satisfaction
7
Dienstleistungsqualität
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Leung, Xi Y.
Ok, Chihyung
Karatepe, Osman M.
51
Jung, Hyo Sun
12
Yoon, Hye Hyun
12
Kim, Peter Beomcheol
8
Kim, Taegoo
7
Lee, JungHoon
7
Han, Heesup
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Hancer, Murat
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Lee, Gyehee
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Ashenfelter, Orley
5
Babakus, Emin
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Burke, Ronald J.
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Chen, Han
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El-Bayoumi Salem, Islam
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Grobelna, Aleksandra
5
Guéguen, Nicolas
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Seongseop
5
Neumark, David
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Yavas, Ugur
5
Zoghbi-Manrique-de-Lara, Pablo
5
Ayoun, Baker
4
Bank, Roy J.
4
Bufquin, Diego
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Cheung, Catherine
4
Dedeoğlu, Bekir Bora
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Hyun, Sunghyup Sean
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Jacob, Céline
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Koyuncu, Mustafa
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Magnini, Vincent P.
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Mohsin, Asad
4
Okumus, Fevzi
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Olugbade, Olusegun A.
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
2
Be adaptive to stay : a multidimensional examination of career adaptability among hospitality employees
Lee, Lindsey
;
Mistry, Trishna G.
;
Ponting, Sandra Sun-Ah
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
4
,
pp. NP33-NP46
Persistent link: https://www.econbiz.de/10014266123
Saved in:
3
How virtual reality moderates daily negative mood spillover among hotel frontline employees : a within-person field experiment
Leung, Xi Y.
;
Shi, Xiaolin
;
Huang, Xiaoting
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013534432
Saved in:
4
How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei
;
Huang, Maijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
Saved in:
5
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
6
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
7
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
8
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
9
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
10
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
Saved in:
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