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~person:"Leyer, Michael"
~subject:"Dienstleistungssektor"
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Management research review
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A method for matching customer integration with operational control of service processes
Leyer, Michael
;
Moormann, Jürgen
- In:
Management research review
35
(
2012
)
11
,
pp. 1046-1069
Persistent link: https://www.econbiz.de/10009671777
Saved in:
2
Steigerung der Dienstleistungsproduktivität aus Sicht des Geschäftsprozessmanagements
Leyer, Michael
;
Moormann, Jürgen
-
2011
Persistent link: https://www.econbiz.de/10009229833
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