Steigerung der Dienstleistungsproduktivität aus Sicht des Geschäftsprozessmanagements
Year of publication: |
2011
|
---|---|
Authors: | Leyer, Michael ; Moormann, Jürgen |
Published in: |
Management, Prozessgestaltung, Kundenperspektive. - Wiesbaden : Gabler, ISBN 3-8349-2805-4. - 2011, p. 289-312
|
Subject: | Dienstleistung | Services | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry | Strategisches Management | Strategic management |
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