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~person:"Liljander, Veronica"
~source:"econis"
~source:"usbk"
~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
9
Dienstleistung
7
Product quality
6
Produktqualität
6
Services
6
Finland
4
Finnland
4
Theorie
4
Theory
4
Beziehungsmarketing
3
Relationship marketing
3
Social Web
3
Social web
3
Internet marketing
2
Online-Marketing
2
Viral marketing
2
Virales Marketing
2
Arbeitsvermittlung
1
Bildungswesen
1
Brand image
1
Brand management
1
Business ethics
1
Commercialization
1
Commitment
1
Consumer benefits
1
Customer integration
1
Customer service
1
Dienstleistungsqualität
1
Digital platform
1
Digitale Dienste
1
Digitale Plattform
1
E-commerce
1
Educational system
1
Electronic Commerce
1
Employment office
1
Estimation
1
Ethical consumption
1
Ethics
1
Ethik
1
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Article
5
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4
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4
Non-commercial literature
4
Arbeitspapier
3
Aufsatz im Buch
3
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3
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3
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2
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2
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1
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Language
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English
9
Author
All
Liljander, Veronica
Filieri, Raffaele
20
Dwivedi, Yogesh Kumar
16
Hollebeek, Linda D.
13
Loureiro, Sandra Maria Correia
13
Martínez-López, Francisco J.
13
Flavián Blanco, Carlos
12
Rita, Paulo
12
Luo, Xueming
11
Gázquez-Abad, Juan Carlos
10
Propper, Carol
10
Ranfagni, Silvia
10
Seiler, Stephan
10
Bauer, Hans H.
9
Füller, Johann
9
Harrigan, Paul
9
Hennig-Thurau, Thorsten
9
Law, Chun Hung Roberts
9
Mattila, Anna S.
9
Stephen, Andrew T.
9
Usman, Osly
9
Veloutsou, Cleopatra
9
Akram, Umair
8
Aslam, Wajeeha
8
Benkenstein, Martin
8
Bigné Alcañiz, J. Enrique
8
Casaló, Luis V.
8
Dholakia, Utpal M.
8
Grewal, Dhruv
8
Hajli, Nick
8
Herrmann, Andreas
8
Huber, Frank
8
Ko, Eunju
8
Ozuem, Wilson
8
Quach, Sara
8
Roth, Stefan
8
Ruyter, Ko de
8
Schivinski, Bruno
8
Schumann, Jan Hendrik
8
Schweidel, David A.
8
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Institution
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Svenska Handelshögskolan <Helsinki>
1
Published in...
All
Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Meddelanden från Svenska Handelshögskolan
2
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
1
Journal of business ethics : JOBE
1
Management research review
1
Research memorandum / METEOR
1
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ECONIS (ZBW)
USB Cologne (EcoSocSci)
Showing
1
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9
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9
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1
Do ethical social media communities pay off? : an exploratory study of the ability of Facebook ethical communities to strengthen consumers' ethical consumption behavior
Gummerus, Johanna
;
Liljander, Veronica
;
Sihlman, Reija
- In:
Journal of business ethics : JOBE
144
(
2017
)
3
,
pp. 449-465
Persistent link: https://www.econbiz.de/10011757458
Saved in:
2
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
3
Customer engagement in a Facebook brand community
Gummerus, Johanna
;
Liljander, Veronica
;
Weman, Emil
; …
- In:
Management research review
35
(
2012
)
9
,
pp. 857-877
Persistent link: https://www.econbiz.de/10009660470
Saved in:
4
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
Saved in:
5
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
Saved in:
6
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
7
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
Saved in:
8
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
9
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
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