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~person:"Line, Nathaniel D."
~person:"Mattila, Anna S."
~subject:"Customer satisfaction"
~subject:"Food safety"
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Customer satisfaction
Food safety
Gastronomie
39
Restaurant industry
39
Consumer behaviour
32
Konsumentenverhalten
32
Dienstleistungsqualität
18
Service quality
18
Beziehungsmarketing
10
Kundenzufriedenheit
10
Relationship marketing
10
Restaurants
8
Corporate Social Responsibility
6
Corporate social responsibility
6
Hotel industry
6
Hotellerie
6
consumer behavior
5
Gastgewerbe
4
Hospitality industry
4
Luxury goods
4
Luxusgüter
4
Social servicescape
4
CSR
3
Ethnic group
3
Ethnische Gruppe
3
Experiment
3
Risiko
3
Risk
3
Social status
3
Sozialer Status
3
customer loyalty
3
restaurants
3
Advertising
2
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Coronavirus
2
Covid-19
2
Density
2
Emotion
2
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12
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English
12
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Line, Nathaniel D.
Mattila, Anna S.
Jang, Soocheong
13
Ryu, Kisang
9
DiPietro, Robin B.
7
Han, Heesup
7
Prayag, Girish
6
Ha, Jooyeon
4
Harris, Kimberly J.
4
Kim, Wansoo
4
Murphy, Kevin S.
4
Namkung, Young
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qu, Hailin
4
Seo, Soobin
4
Song, Hanqun
4
Ahn, Jiseon
3
Cheng, Ching-Chan
3
Hanks, Lydia
3
Hwang, Johye
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Lin, Ingrid Y.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Park, Soona
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Agnihotri, Durgesh
2
Ali, Faizan
2
Almanza, Barbara
2
Alotaibi, Salman
2
Babar, Samreen Fahim
2
Back, Ki-joon
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International journal of hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Cornell hospitality quarterly : CQ
1
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ECONIS (ZBW)
12
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1
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
2
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
3
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
4
Understanding responses to posted restaurant food safety scores : an information processing and regulatory focus perspective
Harris, Kimberly J.
;
Hanks, Lydia
;
Line, Nathaniel D.
; …
- In:
International journal of hospitality management
60
(
2017
),
pp. 67-76
Persistent link: https://www.econbiz.de/10011640537
Saved in:
5
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
6
The antecedents and outcomes of food safety motivators for restaurant workers : an expectancy framework
Harris, Kimberly J.
;
Murphy, Kevin S.
;
DiPietro, Robin B.
; …
- In:
International journal of hospitality management
63
(
2017
),
pp. 53-62
Persistent link: https://www.econbiz.de/10011705770
Saved in:
7
Hedonic adaptation and satiation : understanding switching behavior in the restaurant industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
8
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
9
Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Goh, Ben
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
Saved in:
10
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
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