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~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"E-commerce"
~type_genre:"Article in journal"
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Customer satisfaction
E-commerce
Beziehungsmarketing
28
Relationship marketing
28
Brand management
22
Consumer behaviour
22
Konsumentenverhalten
22
Markenführung
22
Brand image
15
Markenimage
15
Kundenzufriedenheit
11
Social Web
11
Social web
11
Brand
10
Markenartikel
10
Customer engagement
7
Dienstleistungsqualität
6
Internet marketing
6
Online-Marketing
6
Service quality
6
Customer integration
5
Kundenintegration
5
Viral marketing
4
Virales Marketing
4
Airline
3
Brand loyalty
3
Confidence
3
Emotion
3
Fluggesellschaft
3
Markentreue
3
Vertrauen
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social media
3
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2
Australien
2
Brand authenticity
2
Customer loyalty
2
Electronic Commerce
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2
Relationship quality
2
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Article
12
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Article in journal
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12
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English
12
Author
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Loureiro, Sandra Maria Correia
Han, Heesup
33
Svensson, Göran
20
Mattila, Anna S.
19
Prentice, Catherine
19
Gil Saura, Irene
17
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Quach, Sara
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Rather, Raouf Ahmad
12
Balaji, M. S.
11
Roberts-Lombard, Mornay
11
Aksoy, Lerzan
10
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
Khan, Imran
10
So, Kevin Kam Fung
10
Verhoef, Peter C.
10
Ahn, Jiseon
9
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Tanford, Sarah
9
Thaichon, Park
9
Van Vaerenbergh, Yves
9
Wirtz, Bernd W.
9
Blut, Markus
8
Gong, Taeshik
8
Hollebeek, Linda D.
8
Larivière, Bart
8
Lee, Choong-Ki
8
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Published in...
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International journal of hospitality management
2
Journal of retailing and consumer services
2
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of promotion management : innovations in planning and applied research
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
12
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
4
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
5
Fostering online relationships with brands through websites and social media brand pages
Pinto, Luisa
;
Loureiro, Sandra Maria Correia
;
Rita, Paulo
; …
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 379-393
Persistent link: https://www.econbiz.de/10012179032
Saved in:
6
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
7
Wine prestige and experience in enhancing relationship quality and outcomes : wine tourism in Douro
Loureiro, Sandra Maria Correia
;
Cunha, Namércio Pereira da
- In:
International journal of wine business research : IJWBR
29
(
2017
)
4
,
pp. 434-456
Persistent link: https://www.econbiz.de/10011814635
Saved in:
8
The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia
;
Fialho, Ana Filipa
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
Saved in:
9
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
10
Framework for success of online brand management : a systematic literature review
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
World review of entrepreneurship, management and …
12
(
2016
)
2/3
,
pp. 300-317
Persistent link: https://www.econbiz.de/10011573434
Saved in:
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