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~person:"Malthouse, Edward C."
~subject:"Kundenzufriedenheit"
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Search: "Journal of service management"
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Kundenzufriedenheit
Consumer behaviour
4
Konsumentenverhalten
4
Beziehungsmarketing
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Customer satisfaction
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Social web
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Customer value
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Digitale Plattform
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E-commerce
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Finanzdienstleistung
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Firm value
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Kundenintegration
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Online retailing
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Online-Handel
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Malthouse, Edward C.
Aksoy, Lerzan
5
Buoye, Alexander
3
Edvardsson, Bo
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
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Bloemer, Johanna M.
2
Cooil, Bruce
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Hillebrand, Bas
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Batat, Wided
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Beierlein, Andrea
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Birgelen, Marcel van
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Journal of service management
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ECONIS (ZBW)
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Perceptions are relative : a examination of the relationship between relative satisfaction medtrics and share of wallet
Keiningham, Timothy Lee
;
Cooil, Bruce
;
Malthouse, Edward C.
- In:
Journal of service management
26
(
2015
)
1
,
pp. 2-43
Persistent link: https://www.econbiz.de/10010504652
Saved in:
2
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
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