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~person:"Mang, Paul"
~person:"Shahmohammadi, Faramarz"
~subject:"Marketing"
~subject:"Service quality"
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Marketing
Service quality
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Mang, Paul
Shahmohammadi, Faramarz
Langner, Sascha
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Europäische Hochschulschriften / 5
2
International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
3
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
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