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~person:"Marimon, Frederic"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
7
Relationship marketing
7
Service quality
7
Consumer behaviour
3
Customer satisfaction
3
Electronic Banking
3
Electronic banking
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Product quality
2
Produktqualität
2
Quality management
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Qualitätsmanagement
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Share Economy
2
Sharing economy
2
customer loyalty
2
customer satisfaction
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loyalty
2
quality
2
Air passenger transport
1
Beschwerdemanagement
1
Collaborative consumption
1
Complaint management
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Customer service
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E-commerce
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Electronic Commerce
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Ethiopia
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ISO 9001
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Kundenservice
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Loyalty
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Online booking system
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Online-Buchungssystem
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Passagierluftverkehr
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Quality service
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Reisevermittler
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Spain
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Spanien
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Standardisierung
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7
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Marimon, Frederic
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Journal of business research : JBR
1
Total quality management & business excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
2
Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Journal of business research : JBR
112
(
2020
),
pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
Saved in:
3
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
4
Determinants of online booking loyalties for the purchasing of airline tickets
Llach, Josep
;
Marimon, Frederic
;
Alonso-Almeida, María …
- In:
Tourism management : research, policies, practice
35
(
2013
),
pp. 23-31
Persistent link: https://www.econbiz.de/10009687044
Saved in:
5
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
6
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
7
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
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