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~person:"Matos, Celso Augusto de"
~person:"Swaminathan, Srinivasan"
~subject:"E-commerce"
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E-commerce
Customer satisfaction
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Dienstleistungsqualität
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Electronic Commerce
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Matos, Celso Augusto de
Swaminathan, Srinivasan
Anderson, Rolph E.
4
Rohman, Fatchur
4
Usman, Osly
4
Bang, Nguyen
3
Betz, Jürgen
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
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Lee, Jeoung Yul
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Leonard, Lori N. K.
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Ricard, Line
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Rodríguez-Díaz, Manuel
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Román, Sergio
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Romão, João
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Sachan, Amit
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Silva, Susana C.
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Su, Jiafu
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Zhang, Yu
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Arora, Richa
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Arsalan Najmi
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Ba, Sulin
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Journal of marketing channels : ... distribution systems, strategy, and management
2
International journal of services technology and management : IJSTM
1
Journal of consumer marketing
1
Journal of electronic commerce research : JECR
1
Journal of marketing theory and practice
1
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ECONIS (ZBW)
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1
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
2
Customer loyalty in the online context : understanding trust in different parties
Matos, Celso Augusto de
;
Curth, Marcelo
;
Garcia, …
- In:
Journal of electronic commerce research : JECR
21
(
2020
)
4
,
pp. 237-251
Persistent link: https://www.econbiz.de/10012404563
Saved in:
3
The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael
;
Paiva, Ely Laureano
;
Matos, Celso …
- In:
International journal of services technology and …
26
(
2020
)
6
,
pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
Saved in:
4
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
5
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
6
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
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