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~person:"Mattila, Anna S."
~person:"Prentice, Catherine"
~person:"Sharma, Piyush"
~person:"Stock-Homburg, Ruth"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
96
Kundenzufriedenheit
96
Dienstleistungsqualität
64
Service quality
64
Beziehungsmarketing
56
Relationship marketing
56
Consumer behaviour
49
Konsumentenverhalten
49
Customer service
16
Kundenservice
16
Arbeitszufriedenheit
14
Beschwerdemanagement
14
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14
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13
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13
Job satisfaction
13
Lieferantenmanagement
11
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11
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8
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8
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7
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7
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Mattila, Anna S.
Prentice, Catherine
Sharma, Piyush
Stock-Homburg, Ruth
Han, Heesup
68
Homburg, Christian
59
Mittal, Vikas
33
Svensson, Göran
33
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
27
Wong, IpKin Anthony
27
Söderlund, Magnus
26
Gil Saura, Irene
25
Huber, Frank
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Bruhn, Manfred
22
Jang, Soocheong
21
Shahin, Arash
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Keiningham, Timothy
20
Matzler, Kurt
20
Lee, Choong-Ki
19
Spiller, Achim
19
Töpfer, Armin
19
Ryu, Kisang
18
Stauss, Bernd
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Wieseke, Jan
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Roschk, Holger
16
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International journal of hospitality management
14
Journal of retailing and consumer services
11
The journal of services marketing
11
Journal of business research : JBR
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
Neue betriebswirtschaftliche Forschung : Nbf
4
Journal of service management
3
Journal of service research : JSR
3
Cornell hospitality quarterly : CQ
2
International journal of contemporary hospitality management
2
Journal of service research
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Branding and sustainable competitive advantage : building virtual presence
1
Gabler Research
1
Gabler research
1
Handbook of hospitality marketing management
1
Handbuch Mitarbeiterbefragung
1
International journal of internet marketing and advertising : IJIMA
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Kompetenz in Wissenschaft & Management
1
Marketing intelligence & planning
1
Neue betriebswirtschaftliche Forschung
1
Neue betriebswirtschaftliche Forschung : nbf
1
Psychology & marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
The Cornell hospitality quarterly
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
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ECONIS (ZBW)
97
USB Cologne (EcoSocSci)
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1
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
5
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
6
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
7
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
8
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
9
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
10
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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