//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
~person:"Ricard, Line"
~person:"Satapathy, Suchismita"
~subject:"Electronic Commerce"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Electronic Commerce
Dienstleistungsqualität
55
Service quality
55
Customer satisfaction
32
Kundenzufriedenheit
32
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
22
Relationship marketing
22
Beschwerdemanagement
18
Complaint management
18
Customer service
10
Kundenservice
10
India
9
Indien
9
E-commerce
8
Gastronomie
7
Restaurant industry
7
Electric power industry
6
Elektrizitätswirtschaft
6
Dienstleistungssektor
4
Emotion
4
Hotel industry
4
Hotellerie
4
Service industry
4
service recovery
4
Gastgewerbe
3
Hospitality industry
3
Neural networks
3
Neuronale Netze
3
Quality management
3
Qualitätsmanagement
3
Selbstbedienung
3
Self-service
3
Service failure
3
Service recovery
3
Structural equation model
3
Strukturgleichungsmodell
3
USA
3
United States
3
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Mattila, Anna S.
Ricard, Line
Satapathy, Suchismita
Bauer, Hans H.
6
Falk, Tomas
6
Hammerschmidt, Maik
5
Kalia, Prateek
5
Bressolles, Grégory
4
Law, Chun Hung Roberts
4
Marimon, Frederic
4
Schumann, Jan Hendrik
4
Usman, Osly
4
Agrawal, Vivek
3
Ba, Sulin
3
Barrutia, José M.
3
Blut, Markus
3
Brun, Isabelle
3
Casadesús, Martí
3
Cho, Yun Kyung
3
Dickinger, Astrid
3
Dika, Zamir
3
Duarte, Paulo
3
Hüttel, Björn Armin
3
Khan, Mohammed Naved
3
Leeuwen, Eveline S. van
3
Li, Hongxiu
3
Mishra, Pravudatta
3
Neuts, Bart
3
Patel, S. K.
3
Petnji Yaya, Luc Honore
3
Rabinovich, Elliot
3
Rajaobelina, Lova
3
Rodríguez-Díaz, Manuel
3
Romão, João
3
Sachan, Amit
3
Seth, Nitin
3
Stamenkov, Gjoko
3
Abdul Rahman
2
Adhikari, Arnab
2
Aggarwal, Aanchal
2
Ahmad, Asad
2
more ...
less ...
Published in...
All
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
International journal of Indian culture and business management
1
International journal of logistics systems and management
1
International journal of retail & distribution management
1
Journal of financial services marketing
1
Journal of travel and tourism marketing
1
Service business
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
4
Analysis of e-service of electricity utility provider : an Indian perspective
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
International journal of logistics systems and management
15
(
2013
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10009747971
Saved in:
5
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
6
A methodology to measure the service quality of online shopping of electronic goods in India
Satapathy, Suchismita
;
Patel, S. K.
;
Biswas, A.
; …
- In:
International journal of Indian culture and business …
6
(
2013
)
2
,
pp. 227-247
Persistent link: https://www.econbiz.de/10009741352
Saved in:
7
Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita
;
Patel, S. K.
;
Biswas, A.
; …
- In:
Service business
6
(
2012
)
3
,
pp. 349-367
Persistent link: https://www.econbiz.de/10009613980
Saved in:
8
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->