//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
~person:"Schewe, Gerhard"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
57
Konsumentenverhalten
57
Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
29
Dienstleistungsqualität
29
Kundenzufriedenheit
29
Service quality
29
Beschwerdemanagement
24
Complaint management
24
Corporate Social Responsibility
22
Corporate social responsibility
22
Gastronomie
15
Restaurant industry
15
Deutschland
14
Germany
13
Hotel industry
13
Hotellerie
13
USA
12
United States
12
Customer service
10
Kundenservice
10
Emotion
8
Confidence
7
Gastgewerbe
7
Hospitality industry
7
Kundenbindungsprogramm
7
Loyalty program
7
Vertrauen
7
CSR
6
Experiment
6
Firm performance
6
Unternehmenserfolg
6
Lieferantenmanagement
5
Selbstbedienung
5
Self-service
5
Supplier relationship management
5
Theorie
5
Theory
5
Bibliometrics
4
more ...
less ...
Online availability
All
Undetermined
47
Free
3
Type of publication
All
Article
117
Book / Working Paper
3
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
120
Graue Literatur
78
Non-commercial literature
78
Working Paper
74
Arbeitspapier
73
Aufsatz im Buch
16
Book section
16
Interview
8
Case study
6
Fallstudie
6
Collection of articles of several authors
5
Hochschulschrift
5
Sammelwerk
5
Thesis
4
Dissertation u.a. Prüfungsschriften
2
Konferenzschrift
2
Aufsatzsammlung
1
Bibliografie enthalten
1
Bibliography included
1
Conference paper
1
Conference proceedings
1
Handbook
1
Handbuch
1
Konferenzbeitrag
1
Market information
1
Marktinformation
1
conceptual-paper
1
research-article
1
more ...
less ...
Language
All
English
95
German
25
Author
All
Mattila, Anna S.
Schewe, Gerhard
Cheng, T. C. E.
209
Vrontis, Demetris
158
Choi, Tsan-Ming
156
Antony, Jiju
147
Gunasekaran, Angappa
140
Kraus, Sascha
131
Wright, Mike
129
Svensson, Göran
122
Sarkis, Joseph
120
Govindan, Kannan
108
Han, Heesup
104
Kumar, Vikas
104
Wagner, Stephan M.
103
Kumar, V.
96
Dolgui, Alexandre
95
Chen, Jing
94
Ivanov, Dmitry
94
Tarba, Shlomo Yedidia
94
Fabozzi, Frank J.
92
Smith, Alan D.
91
Thurasamy Ramayah
90
Brem, Alexander
89
Shankar, Ravi
89
Chiappetta Jabbour, Charbel José
87
Budhwar, Pawan S.
86
Liu, Yang
85
Tang, Christopher S.
84
Van Wassenhove, Luk N.
84
Clegg, Stewart
82
Luu Trong Tuan
82
Schiereck, Dirk
82
Zhao, Xiande
81
Melewar, T. C.
80
Devadasan, S. R.
79
Zhang, Wei
79
Audretsch, David B.
78
Glock, Christoph H.
77
Seuring, Stefan
76
Vanhoucke, Mario
76
more ...
less ...
Published in...
All
International journal of hospitality management
23
Zeitschrift Führung + Organisation : ZfO
13
The journal of services marketing
8
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality marketing & management
6
Cornell hospitality quarterly : CQ
4
International journal of contemporary hospitality management
3
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The Cornell hospitality quarterly
3
Die Betriebswirtschaft : DBW
2
Journal of business economics : JBE
2
Journal of business ethics : JOBE
2
Journal of service research
2
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Christiana Albertina : Forschungen und Berichte aus der Christian-Albrechts-Universität zu Kiel
1
European journal of international management : EJIM
1
European management review : EMR
1
Human resource management
1
International journal of innovation management
1
International journal of innovation management : IJIM
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
Journal für Betriebswirtschaft : management review quarterly
1
Journal of decision systems
1
Journal of financial services marketing : JFSM
1
Journal of general management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of managerial psychology
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
Managing service quality : MSQ ; an international journal
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
120
Showing
1
-
10
of
120
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
The impact of environmental
management
on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
3
Drivers of innovation performance and firm performance : examining the inter-relationship of risk-taking, risk
management
and open innovation
Lendowski, Eva
;
Oldeweme, Andreas
;
Schewe, Gerhard
- In:
International journal of innovation management : IJIM
26
(
2022
)
2
,
pp. 1-43
Persistent link: https://www.econbiz.de/10013411414
Saved in:
4
Affected but not involved : two-scenario based investigation of individuals' attitude towards decision support systems based on the example of the video assistant referee
Märtins, Julian
;
Westmattelmann, Daniel
;
Schewe, Gerhard
- In:
Journal of decision systems
32
(
2023
)
2
,
pp. 384-408
Persistent link: https://www.econbiz.de/10014330758
Saved in:
5
Trickle-down effect of organizational trust on co-worker trust : the moderating role of cultural dissimilarity and relationship length
Nienaber, Ann-Marie
;
Holtgrave, Maximilian K.
;
Biron, Michal
- In:
European management review : EMR
20
(
2023
)
1
,
pp. 97-112
Persistent link: https://www.econbiz.de/10014251138
Saved in:
6
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
7
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
8
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
9
Legitimacy strategies in corporate environmental reporting : a longitudinal analysis of German DAX companies' disclosed objectives
Borgstedt, Philipp
;
Nienaber, Ann-Marie
;
Liesenkötter, …
- In:
Journal of business ethics : JOBE
158
(
2019
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10012058156
Saved in:
10
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->