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~person:"Mattila, Anna S."
~person:"Van Reenen, John"
~type_genre:"Article in journal"
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Search: subject:"Management"
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Consumer behaviour
57
Konsumentenverhalten
57
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
29
Kundenzufriedenheit
29
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24
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24
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20
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20
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18
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17
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15
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14
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128
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141
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127
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Mattila, Anna S.
Van Reenen, John
Cheng, T. C. E.
209
Vrontis, Demetris
158
Choi, Tsan-Ming
156
Antony, Jiju
147
Gunasekaran, Angappa
140
Kraus, Sascha
131
Wright, Mike
129
Svensson, Göran
122
Sarkis, Joseph
120
Govindan, Kannan
108
Han, Heesup
104
Kumar, Vikas
104
Wagner, Stephan M.
103
Kumar, V.
96
Dolgui, Alexandre
95
Chen, Jing
94
Ivanov, Dmitry
94
Tarba, Shlomo Yedidia
94
Fabozzi, Frank J.
92
Smith, Alan D.
91
Thurasamy Ramayah
90
Brem, Alexander
89
Shankar, Ravi
89
Chiappetta Jabbour, Charbel José
87
Budhwar, Pawan S.
86
Liu, Yang
85
Tang, Christopher S.
84
Van Wassenhove, Luk N.
84
Clegg, Stewart
82
Luu Trong Tuan
82
Schiereck, Dirk
82
Zhao, Xiande
81
Melewar, T. C.
80
Devadasan, S. R.
79
Zhang, Wei
79
Audretsch, David B.
78
Glock, Christoph H.
77
Seuring, Stefan
76
Vanhoucke, Mario
76
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International journal of hospitality management
23
The journal of services marketing
8
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality marketing & management
6
The American economic review
5
Cornell hospitality quarterly : CQ
4
International journal of contemporary hospitality management
3
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The Cornell hospitality quarterly
3
The quarterly journal of economics
3
American economic journal
2
Harvard business review : HBR
2
Journal of service research
2
Research policy : policy, management and economic studies of science, technology and innovation
2
Services marketing quarterly
2
The economic journal : the journal of the Royal Economic Society
2
The economics of transition
2
The review of economic studies
2
The review of economics and statistics
2
Tourism economics : the business and finance of tourism and recreation
2
Academy of Management perspectives : AMP
1
Annales d'économie et de statistique
1
Annual review of economics
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
European economic review : EER
1
Fiscal studies : the journal of the Institute for Fiscal Studies
1
Harvard-Business-Manager : das Wissen der Besten
1
ILR review : the journal of work and policy
1
International journal of industrial organization
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
Journal of business ethics : JOBE
1
Journal of economics & management strategy : JEMS
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of labor economics
1
Journal of marketing channels : ... distribution systems, strategy, and management
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ECONIS (ZBW)
128
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1
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128
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1
Come together : firm boundaries and delegation
Alfaro, Laura
;
Bloom, Nicholas
;
Conconi, Paola
; …
- In:
Journal of the European Economic Association : JEEA
22
(
2024
)
1
,
pp. 34-72
Persistent link: https://www.econbiz.de/10014526987
Saved in:
2
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
3
The impact of environmental
management
on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
4
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
5
Why do we undervalue competent
management
? : neither great leadership nor brilliant strategy matters without operational excellence
Sadun, Raffaella
;
Bloom, Nicholas
;
Van Reenen, John
- In:
Harvard business review : HBR
95
(
2017
)
5
,
pp. 120-127
Persistent link: https://www.econbiz.de/10011730469
Saved in:
6
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
7
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
8
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
9
Healthy business? : managerial education and
management
in health care
Bloom, Nicholas
;
Lemos, Renata
;
Sadun, Raffaella
;
Van …
- In:
The review of economics and statistics
102
(
2020
)
3
,
pp. 506-517
Persistent link: https://www.econbiz.de/10012499770
Saved in:
10
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
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