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~person:"Mattila, Anna S."
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
~subject:"Hotellerie"
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Beziehungsmarketing
Dienstleistungsmanagement
Hotellerie
Gastronomie
21
Restaurant industry
21
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Corporate Social Responsibility
5
Corporate social responsibility
5
Hotel industry
5
Relationship marketing
5
CSR
3
Ethnic group
3
Ethnische Gruppe
3
Experiment
3
Gastgewerbe
3
Hospitality industry
3
consumer behavior
3
Advertising
2
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Luxury goods
2
Luxusgüter
2
Markenführung
2
Risiko
2
Risk
2
Social status
2
Sozialer Status
2
Werbung
2
corporate social responsibility
2
customer loyalty
2
experimental design
2
hotel
2
restaurant
2
servicescape
2
Advertising appeals
1
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11
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11
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English
11
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Mattila, Anna S.
Han, Heesup
9
Hyun, Sunghyup Sean
9
Hänssler, Karl Heinz
8
Jang, Soocheong
6
Kim, Wansoo
6
Line, Nathaniel D.
6
Ok, Chihyung
5
Ahn, Jiseon
4
Dettmer, Harald
4
Jin, Naehyun Paul
4
Kim, Eojina
4
Lee, Seoki
4
Qu, Hailin
4
Chen, Annie Huiling
3
Gruner, Axel
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Höchsmann, Frank
3
Kim, Seongseop
3
Lee, Yong-Ki
3
Peng, Norman
3
Ryu, Kisang
3
Schaetzing, Edgar E.
3
Tang, Liang
3
Wang, Yao-Chin
3
Alexandrov, Alexei
2
Badu-Baiden, Frank
2
Barman, Panchanan
2
Bonn, Mark Andrew
2
Bottler, Jörg
2
Bowden, Jana
2
Canter, Deborah D.
2
Cho, Meehee
2
Clinton, Suzanne
2
Dandis, Ala' Omar
2
Eckardt, Sven
2
Elkhwesky, Zakaria
2
Freyberg, Burkhard von
2
Gao, Yixing
2
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International journal of hospitality management
3
Cornell hospitality quarterly : CQ
2
Journal of hospitality marketing & management
2
International journal of contemporary hospitality management
1
International journal of revenue management : IJRM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
11
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1
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
2
Corporate social responsibility and equity-holder risk in the hospitality industry
Kim, Yonghee
;
Kim, Min Chung
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10011638556
Saved in:
3
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
4
Advertising spending, firm performance, and the moderating impact of CSR
Assaf, A. Georges
;
Josiassen, Alexander
;
Ahn, Jin Sun
; …
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
7
,
pp. 1484-1495
Persistent link: https://www.econbiz.de/10011772672
Saved in:
5
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
6
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
7
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
8
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
9
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
10
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
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