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~person:"McColl-Kennedy, Janet R."
~type:"article"
~type_genre:"Article in journal"
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Search: subject:"Dienstleistungssektor"
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Dienstleistungssektor
11
Service industry
11
Dienstleistung
6
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6
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
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4
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11
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McColl-Kennedy, Janet R.
Gallouj, Fai͏̈z
18
Rubalcaba-Bermejo, Luis
16
Kowalkowski, Christian
15
Witell, Lars
14
Djellal, Faridah
11
Edvardsson, Bo
11
Evangelista, Rinaldo
10
Gebauer, Heiko
10
Gustafsson, Anders
10
Kindström, Daniel
10
Savona, Maria
10
Wirtz, Jochen
10
Cuadrado Roura, Juan R.
9
O'Cass, Aron
9
Raddats, Chris
9
Rahman, Zillur
9
Stare, Metka
9
Wyszkowska-Kuna, Joanna
9
Cheng, T. C. E.
8
Huang, Ming-Hui
8
Meliciani, Valentina
8
Miles, Ian D.
8
Talib, Faisal
8
Williams, Colin C.
8
Bosch, Gerhard
7
Daniels, Peter W.
7
Fu, Na
7
Maroto Sánchez, Andrés
7
Morikawa, Masayuki
7
Philippe, Jean
7
Río Gómez, Clemente del
7
Schröder, Christoph
7
Sok, Phyra
7
Subramony, Mahesh
7
Wünderlich, Nancy V.
7
Ark, Bart van
6
Bosak, Janine
6
Brady, Michael K.
6
Coffey, William J.
6
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Journal of service management
4
Journal of service research
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Psychology & marketing
1
The journal of services marketing
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ECONIS (ZBW)
11
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11
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
7
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
8
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
9
Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
Saved in:
10
Towards a model of dynamic capabilities in innovation-based competitive strategy : insights from project-oriented service firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1251-1263
Persistent link: https://www.econbiz.de/10009410665
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