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~person:"Miao, Li"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
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Search: subject:"Management"
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Beziehungsmarketing
Konsumentenverhalten
Consumer behaviour
20
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Customer service
7
Kundenservice
7
Emotion
6
Beschwerdemanagement
5
Complaint management
5
Gastgewerbe
5
Hospitality industry
5
Relationship marketing
5
Hospital
4
Krankenhaus
4
USA
4
United States
4
Airbnb
3
Revenue management
3
Social behaviour
3
Soziales Verhalten
3
customer experience management
3
Business model
2
Coronavirus
2
Emotions
2
Epidemic
2
Epidemie
2
Event marketing
2
Event-Marketing
2
Geschäftsmodell
2
Hotel industry
2
Hotellerie
2
Preismanagement
2
Pricing strategy
2
Revenue-Management
2
Service encounters
2
Share Economy
2
Sharing economy
2
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Undetermined
13
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Article
21
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Article in journal
21
Aufsatz in Zeitschrift
21
Language
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English
21
Author
All
Miao, Li
Bruhn, Manfred
120
Homburg, Christian
120
Kumar, V.
88
Han, Heesup
79
Huber, Frank
71
Bauer, Hans H.
68
Mattila, Anna S.
66
Herrmann, Andreas
62
Verhoef, Peter C.
62
Hollebeek, Linda D.
56
Wiedmann, Klaus-Peter
55
Piller, Frank T.
48
Stauss, Bernd
47
Krafft, Manfred
46
Loureiro, Sandra Maria Correia
46
Palmatier, Robert W.
42
Gil Saura, Irene
41
Phau, Ian
41
Sheth, Jagdish N.
40
Walsh, Gianfranco
40
Bang, Nguyen
39
Swoboda, Bernhard
39
Vrontis, Demetris
39
Smith, Alan D.
38
Thaichon, Park
38
Mittal, Vikas
36
Prentice, Catherine
36
Stock-Homburg, Ruth
36
Ko, Eunju
35
Neslin, Scott A.
35
Hippner, Hajo
34
Svensson, Göran
34
Grewal, Dhruv
33
Van den Poel, Dirk
33
Hyun, Sunghyup Sean
32
Melewar, T. C.
32
Wilde, Klaus D.
32
Gierl, Heribert
31
Rahman, Zillur
31
Reinartz, Werner J.
31
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Published in...
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International journal of hospitality management
8
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of revenue and pricing management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
21
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21
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1
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
2
A note on the future of personalized pricing : cause for concern
Rest, Jean-Pierre van der
;
Sears, Alan M.
;
Miao, Li
; …
- In:
Journal of revenue and pricing management
19
(
2020
)
2
,
pp. 113-118
Persistent link: https://www.econbiz.de/10012297878
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
Saved in:
6
Book now, pay later : the effects of delays in payments and temporal distance on consumers' perceptions and purchase intention
Jang, Yisak
;
Miao, Li
;
Chen, Chihchien
- In:
Journal of revenue and pricing management
22
(
2023
)
5
,
pp. 374-384
Persistent link: https://www.econbiz.de/10014372672
Saved in:
7
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
8
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
9
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
10
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
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