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~person:"Negi, Rakshit"
~person:"Quach, Sara"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Telekommunikationsunternehmen"
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Kundenzufriedenheit
Telecommunications industry
8
Telekommunikationssektor
8
Customer satisfaction
6
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Ethiopia
5
Relationship marketing
5
Äthiopien
5
Mobile communications
4
Mobilkommunikation
4
Consumer behaviour
3
Digitale Dienste
3
Internet
3
Konsumentenverhalten
3
Web-based service
3
Internet service provider (ISP)
2
Attitudinal loyalty
1
Behavioural intentions
1
Customer commitment
1
Customer service
1
Customer value
1
Ethiopian Telecommunications Corporation <Addis Abeba>
1
High-tech services
1
Internet service provider
1
Internet usage
1
Internet usage pattern
1
Kundenservice
1
Kundenwert
1
Marketing management
1
Marketingmanagement
1
Services quality
1
Trust
1
Value
1
commitment
1
customer retention
1
satisfaction
1
service quality
1
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English
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Negi, Rakshit
Quach, Sara
Meel, Dr. Pankaj
5
Izogo, Ernest Emeka
4
Mohammed Ali, Shebin
3
Thaichon, Paramaporn
3
Akroush, Mamoun N.
2
Asongu, Simplice
2
Diwan, Saloni Pawan
2
Hongcharu, Boonchai
2
Kansal, Purva
2
Leelakulthanit, Orose
2
Makkar, Dr. Urvashi
2
Mazikana, Anthony Tapiwa
2
Murugan, Rajeswari
2
Rahul, T.
2
Rajendran, G.
2
Saroha, Rituraj
2
Abass, Hassanat
1
Abd-Elrahman, Abd-Elrahman Hassanein
1
Abebe, Birhanu Beshah
1
Abu ElSamen, Amjad A.
1
Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Abu-Shanab, Emad Ahmed
1
Adebisi, Sunday Abayomi
1
Agariya, Arun Kumar
1
Ahasanul Haque
1
Akingbade, Waidi Adeniyi
1
Al-Busaidi, Kamla Ali
1
Al-Karaghouli, Wafi
1
Al-Manasrah, Excimirey
1
Al-Qatawneh, Manar
1
Al-Refaie, Abbas
1
Al-Shourah, Abdullah Ahmed
1
Al-Weshah, Ghazi A.
1
Al-Zadjali, Mohamed
1
Alawamleh, Mohammad
1
Alem, Yonas
1
Alemadi, Abdulla Nasser
1
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Journal of retailing and consumer services
2
African journal of economic and management studies : AJEMS
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
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ECONIS (ZBW)
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Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
2
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
3
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
4
Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Negi, Rakshit
;
Ketema, Eyob
- In:
African journal of economic and management studies : AJEMS
4
(
2013
)
1
,
pp. 109-121
Persistent link: https://www.econbiz.de/10009753306
Saved in:
5
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
6
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
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