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~person:"Ng, Irene"
~subject:"Service quality"
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Service quality
Bundling strategy
5
Leistungsbündel
5
Betriebliche Wertschöpfung
3
Dienstleistungsqualität
3
Servitization
3
Value creation
3
Beziehungsmarketing
2
Business services
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Dienstleistung
2
Dienstleistungssektor
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Lieferantenmanagement
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Relationship marketing
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Service industry
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Service-Dominant Logic
2
Service-dominant logic
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Services
2
Supplier relationship management
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Unternehmensdienstleistung
2
B-to-B-Marketing
1
Business model
1
Business process management
1
Business-to-business marketing
1
Complex services
1
Contract theory
1
Customer Co-Created Servitization
1
Customer integration
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Defence industry
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Dienstleistungsmanagement
1
Geschäftsmodell
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Internet der Dinge
1
Internet of things
1
Kundenintegration
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Military goods
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Outcome-based service
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Performance management
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Performance-Management
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Product-service systems
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Production management
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Ng, Irene
Dana, James D.
5
Spier, Kathryn E.
4
Gebauer, Heiko
3
Kowalkowski, Christian
3
Stauss, Bernd
3
Bertram, Matthias
2
Cui, Yao
2
Dauben, Stephan A.
2
Duenyas, Izak
2
Endres, Angelika
2
Fargnoli, Mario
2
Ferguson, Andrew
2
Haber, Nicolas
2
Heinzel, Joachim
2
Jochem, Roland
2
Kamp, Bart
2
Kindström, Daniel
2
Korflesch, Harald F. O. von
2
Kumar, Subodha
2
Langer, Philipp
2
Maull, Roger
2
Möller, Klaus
2
Netessine, Serguei
2
Parida, Vinit
2
Parry, Glenn
2
Pekkola, Sanna
2
Raftery, Adrian E.
2
Rantala, Tero
2
Saunila, Minna
2
Schultze, Wolfgang
2
Selasinsky, Maren von
2
Sriskandarajah, Chelliah
2
Ukko, Juhani
2
Ulaga, Wolfgang
2
Witell, Lars
2
Youn, Seokjun
2
Zhao, Meina
2
Abdelkafi, Nizar
1
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European management journal
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
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ECONIS (ZBW)
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Servitization through outcome-based contract : a systems perspective from the defence industry
Batista, Luciano
;
Davis-Poynter, Simon
;
Ng, Irene
; …
- In:
International journal of production economics
192
(
2017
),
pp. 133-143
Persistent link: https://www.econbiz.de/10011782331
Saved in:
2
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
3
The co-production of equipment-based services : an international approach
Guo, Lei
;
Ng, Irene
- In:
European management journal
29
(
2011
)
1
,
pp. 43-50
Persistent link: https://www.econbiz.de/10008858270
Saved in:
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