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~person:"Ok, Chihyung"
~person:"Svensson, Göran"
~subject:"Emotion"
~subject:"United States"
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Search: subject:"Verbraucherzufriedenheit"
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Subject
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Emotion
United States
Customer satisfaction
40
Kundenzufriedenheit
40
Beziehungsmarketing
24
Relationship marketing
24
Lieferantenmanagement
22
Supplier relationship management
22
Confidence
17
Vertrauen
17
Arbeitszufriedenheit
12
Job satisfaction
12
B-to-B-Marketing
11
Business-to-business marketing
11
Dienstleistungsqualität
8
Satisfaction
8
Service quality
8
commitment
8
satisfaction
8
Selling
7
Verkauf
7
Zufriedenheit
7
cooperation
7
coordination
7
economic satisfaction
7
trust
7
KMU
6
SME
6
continuity
6
non-economic satisfaction
6
Cooperation
5
Economic satisfaction
5
Trust
5
Beschwerdemanagement
4
Commitment
4
Complaint management
4
Consumer behaviour
4
Customer service
4
Gastronomie
4
Konsumentenverhalten
4
Kooperation
4
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Article
9
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9
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9
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English
9
Author
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Ok, Chihyung
Svensson, Göran
Han, Heesup
15
Jang, Soocheong
11
Barnes, Donald C.
8
Mattila, Anna S.
8
Ryu, Kisang
7
Hsu, Maxwell K.
6
Hyun, Sunghyup Sean
6
Miao, Li
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Cobanoglu, Cihan
5
Hanks, Lydia
5
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Naumann, Earl
5
Rust, Roland T.
5
Torres, Edwin N.
5
Vinh Van Thai
5
Aksoy, Lerzan
4
Chebat, Jean-Charles
4
Collier, Joel E.
4
Guchait, Priyanko
4
Gursoy, Dogan
4
Ha, Jooyeon
4
Keh, Hean Tat
4
Keiningham, Timothy
4
Kim, Wansoo
4
Lee, Choong-Ki
4
Lehto, Xinran Y.
4
McFadden, Kathleen L.
4
Prybutok, Victor R.
4
Surachartkumtonkun, Jiraporn
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Beise-Zee, Rian
3
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Published in...
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International journal of hospitality management
2
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of quality and service sciences
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
The service industries journal
1
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ECONIS (ZBW)
9
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1
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
4
An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon
;
Ok, Chihyung
;
Hwang, Jinsoo
- In:
International journal of hospitality management
54
(
2016
),
pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
6
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
7
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
8
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
9
Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
Saved in:
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