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~person:"Ok, Chihyung"
~subject:"Service quality"
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Service quality
Tourism employees
7
Tourismusberufe
7
Hotel industry
5
Hotellerie
5
Arbeitszufriedenheit
4
Dienstleistungsqualität
4
Job satisfaction
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Arbeitsverhalten
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Work behaviour
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Arbeitskräfte
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Arbeitsleistung
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Beziehungsmarketing
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Customer service
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Emotion
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Employee retention
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Intelligence
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Intelligenz
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Job performance
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Kundenservice
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Leistungsmotivation
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Mitarbeiterbindung
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Relationship marketing
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Work motivation
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Workforce
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depersonalization
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Airline
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Anforderungsprofil
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Arbeitspsychologie
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Betriebsklima
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Big Data
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Big data
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Burnout
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Consumer behaviour
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Core self-evaluation
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Customer satisfaction
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Dienstleistungsberufe
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Ok, Chihyung
Karatepe, Osman M.
9
Lee, JungHoon
4
Brady, Michael K.
2
Burke, Ronald J.
2
Daskin, Mustafa
2
Grobelna, Aleksandra
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Han, Heesup
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Hewagama, Gayani
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Hutchison, Ann
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Karadas, Georgiana
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Kim, Peter Beomcheol
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Kim, Seongseop
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Koyuncu, Mustafa
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Lin, Meizhen
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Ling, Qian
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Mang, Paul
2
Orlowski, Marissa
2
Rod, Michel
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Slevitch, Lisa
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Ye, Shun
2
Abdien, Mohamed Kamal
1
Abdulhassan, Sadik Hussein
1
Aghaei, Iman
1
Agyapong, Kingsley
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Aldebi, Hameed
1
Ali, Faizan
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Ali, Nafez Nimer Hassan
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Ampofo, Emmanuel Twumasi
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Ansah, James
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Arasli, Huseyin
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Ariffin, Ahmad Azmi M.
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Ashill, Nicholas
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Ashill, Nicholas J.
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Aslinda Mohd Shahril
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Astakhova, Marina
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Atadil, Hilmi A.
1
Avci, Turgay
1
Azar, Ofer H.
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
4
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
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