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~person:"Paluch, Stefanie"
~subject:"Dienstleistung"
~subject:"Dienstleistungssektor"
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Search: subject:"Kundenservice"
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Dienstleistung
Dienstleistungssektor
Customer service
3
Kundenservice
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Robot
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Roboter
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Dienstleistungsqualität
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Paluch, Stefanie
Wirtz, Jochen
5
Gouthier, Matthias H. J.
4
Gustafsson, Anders
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Sirianni, Nancy J.
4
Stauss, Bernd
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Subramony, Mahesh
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Chase, Richard B.
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Edvardsson, Bo
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Brengman, Malaika
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Christ-Brendemühl, Sonja
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Coenen, Christian
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Dasu, Sriram
2
Eilert, Meike
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Enquist, Bo
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Fazal-e-Hasan, Syed
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Journal of service management
2
A Research Agenda for Service Marketing
1
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ECONIS (ZBW)
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1
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
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