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~person:"Parast, Mahour Mellat"
~person:"Shahin, Arash"
~subject:"Beziehungsmarketing"
~type_genre:"Article in journal"
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Beziehungsmarketing
Quality management
46
Qualitätsmanagement
46
Dienstleistungsqualität
19
Service quality
19
Product quality
10
Produktqualität
10
Customer satisfaction
9
Kundenzufriedenheit
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Performance-Messung
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Corporate Social Responsibility
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Lieferkette
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Malcolm Baldrige National Quality Award (MBNQA)
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TOPSIS
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Article in journal
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Parast, Mahour Mellat
Shahin, Arash
Dwivedi, Yogesh Kumar
4
Smith, Alan D.
4
Bruhn, Manfred
3
Choi, Beom Joon
3
Fargnoli, Mario
3
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Masudin, Ilyas
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Restuputri, Dian Palupi
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2
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2
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2
Chin, Kwai Sang
2
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2
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2
Dabestani, Reza
2
Devadasan, S. R.
2
Djordjevic, Dejan
2
Erkul, Muratcan
2
Giovanis, Apostolos
2
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2
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Kim, Hyun Sik
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2
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International journal of process management and benchmarking : IJPMB
1
International journal of productivity and quality management : IJPQM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
3
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1
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
2
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
3
Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
Shahin, Arash
;
Khodadady, Zahra
;
Shirouyehzad, Hadi
- In:
International journal of process management and …
5
(
2015
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011403970
Saved in:
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