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~person:"Park, Soona"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Gastronomie
3
Konsumentenverhalten
3
Restaurant industry
3
Service quality
3
Attribution theory
1
Automation
1
Automatisierung
1
Beziehungsmarketing
1
Customization
1
Dienstleistung
1
Dienstleistungsinnovation
1
Dienstleistungssektor
1
House of quality (HoQ)
1
Product quality
1
Produktqualität
1
Quality function deployment (QFD)
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
1
Restaurant service automation
1
Restaurant service design
1
Restaurants
1
Selbstbedienung
1
Self-service
1
Self-service kiosks
1
Self-service technology (SST)
1
Self-serving bias
1
Semi-automation service
1
Service failure
1
Service industry
1
Service innovation
1
Services
1
choice overload
1
fast casual restaurants
1
number of choices
1
satisfaction
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Park, Soona
Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Song, Hanqun
5
Ha, Jooyeon
4
Kim, Wansoo
4
Namkung, Young
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qu, Hailin
4
Ahn, Jiseon
3
Cheng, Ching-Chan
3
Ha, Hong Youl
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Lin, Ingrid Y.
3
Line, Nathaniel D.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Seo, Soobin
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Agnihotri, Durgesh
2
Ali, Faizan
2
Babar, Samreen Fahim
2
Back, Ki-joon
2
Bilgihan, Anil
2
Brewster, Zachary W.
2
Bufquin, Diego
2
Bujisic, Milos
2
Canter, Deborah D.
2
Chang, Kuo-chien
2
Chaturvedi, Pallavi
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International journal of hospitality management
2
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
3
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1
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
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