//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Perdue, Richard R."
~person:"Sesé, F. Javier"
~subject:"Omni-channel customer management"
~subject:"Service quality"
~subject:"Social Web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenwert"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Omni-channel customer management
Service quality
Social Web
Beziehungsmarketing
9
Customer value
9
Kundenwert
9
Relationship marketing
9
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Kundenzufriedenheit
4
Betriebliche Wertschöpfung
3
Customer integration
3
Customer profitability
3
Dienstleistungsqualität
3
Internet marketing
3
Kundenintegration
3
Online-Marketing
3
Social web
3
Value creation
3
Brand image
2
Brand management
2
Financial services
2
Finanzdienstleistung
2
Lieferantenmanagement
2
Markenführung
2
Markenimage
2
Supplier relationship management
2
customer engagement behaviors
2
customer profitability
2
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Complaint handling
1
Complaint management
1
Congruence approach
1
Contingency framework
1
Customer experience
1
more ...
less ...
Online availability
All
Undetermined
4
Free
1
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Perdue, Richard R.
Sesé, F. Javier
Gallarza, Martina G.
5
Geruso, Michael
5
Prinz, Daniel
5
Ko, Eunju
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Heinonen, Kristina
3
Kim, Juran
3
Le Nguyen Hau
3
Loane, Susan Stewart
3
McColl-Kennedy, Janet R.
3
Pham Ngoc Thuy
3
Shin, Hakseung
3
Tang, Chuanyi
3
Verhoef, Peter C.
3
Webster, Cynthia M.
3
Aflaki, Sam
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Berger, Paul D.
2
Birgelen, Marcel van
2
Caputa, Wiesława
2
Chae, Heeju
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Helkkula, Anu
2
more ...
less ...
Published in...
All
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
Universia business review : UBR
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer nontransactional value cocreation in an online hotel brand community : driving motivation, engagement behavior, and value beneficiary
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10013258957
Saved in:
2
Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung
;
Perdue, Richard R.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
Saved in:
3
Managing customer reviews for value co-creation : an empowerment theory perspective
Shin, Hakseung
;
Perdue, Richard R.
;
Pandelaere, Mario
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
5
,
pp. 792-810
Persistent link: https://www.econbiz.de/10012215793
Saved in:
4
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
5
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
6
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
7
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->