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~person:"Prentice, Catherine"
~person:"Rodríguez del Bosque, Ignacio A."
~person:"Stock-Homburg, Ruth"
~person:"Verhoef, Peter C."
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Search: subject_exact:"Kundentreue"
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Customer retention
13
Kundenbindung
13
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
5
Service quality
5
Corporate Social Responsibility
4
Corporate social responsibility
4
Customer loyalty
4
Gambling
3
Glücksspiel
3
Casino
2
Confidence
2
Customers
2
Deutschland
2
Germany
2
Identification
2
Loyalty
2
Marketing management
2
Marketingmanagement
2
Satisfaction
2
Vertrauen
2
customer loyalty
2
Airline
1
Asymmetrical testing
1
B-to-B-Marketing
1
Bank
1
Banking industry
1
Business-to-business marketing
1
CSR
1
CSR image
1
Casino marketing
1
Complimentary service
1
Consumer confidence index
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Prentice, Catherine
Rodríguez del Bosque, Ignacio A.
Stock-Homburg, Ruth
Verhoef, Peter C.
Becker, Roman
7
Daschmann, Gregor
7
Schüller, Anne M.
6
Ozuem, Wilson
5
Confente, Ilenia
4
Fuchs, Gerhard
4
Kreutzer, Ralf T.
4
Tecklenburg, Tim
4
Anaya-Sánchez, Rafael
3
Bauer, Hans H.
3
Chen, Shu-Ching
3
Conze, Oliver
3
Gouthier, Matthias
3
Große-Bölting, Kristin
3
Holland, Heinrich
3
Hollebeek, Linda D.
3
Homburg, Christian
3
Langmann, Kristin
3
Orth, Ulrich R.
3
Palmatier, Robert W.
3
Pepels, Werner
3
Pätzmann, Jens
3
Pérez, Andrea
3
Ramaseshan, B.
3
Rogan, Michelle
3
Russo, Ivan
3
Seja, Christa
3
Skala-Gast, Doris
3
Sprott, David E.
3
Töpfer, Armin
3
Wang, Cheng Lu
3
Weißgerber, Anja
3
Wong, IpKin Anthony
3
Aguilar-Illescas, Rocio
2
Akerlof, George A.
2
Aksoy, Lerzan
2
Alexander, Jim
2
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Journal of business research : JBR
2
Journal of retailing and consumer services
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
European journal of marketing : EJM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business ethics : JOBE
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
13
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1
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13
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Date (oldest first)
1
Kundenbindung in der Finanzindustrie : ein empirischer Ansatz
Zettler, Julia
-
2021
Persistent link: https://www.econbiz.de/10013165336
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
Frontline employees' innovative service behavior as key to customer loyalty : insights into FLEs' resource gain spiral
Stock-Homburg, Ruth
;
Jong, Ad de
;
Zacharias, Nicolas A.
- In:
The journal of product innovation management : an …
34
(
2017
)
2
,
pp. 223-245
Persistent link: https://www.econbiz.de/10011684888
Saved in:
4
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
5
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
6
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
7
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
8
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
9
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of business ethics : JOBE
129
(
2015
)
3
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
Saved in:
10
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
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