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~person:"Prentice, Catherine"
~person:"Wong, IpKin Anthony"
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Search: subject_exact:"Glücksspiel"
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Gambling
39
Glücksspiel
39
Dienstleistungsqualität
22
Service quality
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Customer satisfaction
20
Kundenzufriedenheit
20
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16
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Prentice, Catherine
Wong, IpKin Anthony
Humphreys, Brad R.
55
Schnytzer, Adi
51
Paul, Rodney J.
38
Weinbach, Andrew P.
36
Forrest, David
33
Peel, David
33
Vaughan Williams, Leighton
30
Walker, Douglas M.
30
Johnson, Johnnie E. V.
26
Garrett, Thomas Andrew
24
Wolfers, Justin
24
Franck, Egon
23
Isen, Adam
23
Cesarini, David
22
Lindqvist, Erik
22
Östling, Robert
19
Leininger, Wolfgang
18
Pathak, Parag A.
18
Schmidt, Ulrich
18
Guryan, Jonathan
17
Matheson, Victor A.
17
Nichols, Mark W.
17
Powdthavee, Nattavudh
17
Bruce, Alistair
16
Flepp, Raphael
16
Kochman, Ladd Michael
16
Paton, David
16
Angrist, Joshua D.
15
Kearney, Melissa Schettini
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Law, David
15
Lucas, Anthony F.
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Segal, Uzi
15
Simmons, Robert
15
Whelan, Karl
15
Clotfelter, Charles T.
14
Cook, Philip J.
14
Franke, Jörg
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Soebbing, Brian P.
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International journal of hospitality management
8
Journal of business research : JBR
7
International journal of contemporary hospitality management
4
Journal of retailing and consumer services
4
Journal of hospitality marketing & management
2
Journal of vacation marketing : an international journal
2
Psychology & marketing
2
Services marketing quarterly
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Asia Pacific journal of marketing and logistics
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of travel and tourism marketing
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Journal of vacation marketing
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The international journal of human resource management
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
39
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1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
3
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
4
From gambling exposure to adaptation : implications for casino sustainability
Prentice, Catherine
;
Zeng, Zhong Lu
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 31-36
Persistent link: https://www.econbiz.de/10011808472
Saved in:
5
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
6
Re-segmenting a gaming destination market : a fresh look at Mainland Chinese tourists in Macau
Li, Jun
;
Wong, IpKin Anthony
;
Kim, Woo Gon
- In:
Journal of vacation marketing : an international journal
23
(
2017
)
3
,
pp. 205-216
Persistent link: https://www.econbiz.de/10011772894
Saved in:
7
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
8
Does mindfulness reduce emotional exhaustion? : a multilevel analysis of emotional labor among casino employees
Li, Jun
;
Wong, IpKin Anthony
;
Kim, Woo Gon
- In:
International journal of hospitality management
64
(
2017
),
pp. 21-30
Persistent link: https://www.econbiz.de/10011731655
Saved in:
9
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
10
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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