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~person:"Prentice, Catherine"
~subject:"Casino service quality"
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Casino service quality
Beziehungsmarketing
30
Relationship marketing
30
Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
19
Customer satisfaction
19
Konsumentenverhalten
19
Kundenzufriedenheit
19
Gambling
13
Glücksspiel
13
Customer engagement
8
Brand image
6
Brand management
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Customer loyalty
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Markenführung
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Markenimage
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Southeast Asia
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Südostasien
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Customer integration
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Kundenintegration
5
Customer retention
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Kundenbindung
4
Airline
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Artificial intelligence
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Fluggesellschaft
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Hotel industry
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Hotellerie
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Intelligenz
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Künstliche Intelligenz
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Macau
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customer loyalty
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Australia
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Australien
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Brand attachment
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Casino
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Casinos
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Customer service
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Prentice, Catherine
Bradley, Gregory T.
1
Wang, Wei
1
Zeng, Zhong Lu
1
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International journal of hospitality management
1
Journal of business research : JBR
1
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ECONIS (ZBW)
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1
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
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2
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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