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~person:"Prentice, Catherine"
~subject:"Customer service"
~subject:"Relationship marketing"
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Customer service
Relationship marketing
Beziehungsmarketing
31
Dienstleistungsqualität
26
Service quality
26
Consumer behaviour
24
Konsumentenverhalten
24
Customer satisfaction
22
Kundenzufriedenheit
22
Gambling
17
Glücksspiel
17
Intelligence
11
Intelligenz
11
Brand management
9
Markenführung
9
Customer engagement
8
Emotion
8
Brand image
7
Markenimage
7
Artificial intelligence
6
Customer loyalty
6
Emotional intelligence
6
Künstliche Intelligenz
6
Southeast Asia
6
Südostasien
6
Arbeitsleistung
5
Casinos
5
Customer integration
5
Hotel industry
5
Hotellerie
5
Job performance
5
Kundenintegration
5
Kundenservice
5
Tourism industry
5
Tourismuswirtschaft
5
Customer retention
4
Kundenbindung
4
Airline
3
Arbeitszufriedenheit
3
Brand
3
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34
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34
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34
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English
34
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Prentice, Catherine
Bruhn, Manfred
113
Homburg, Christian
109
Kumar, V.
80
Huber, Frank
57
Han, Heesup
55
Verhoef, Peter C.
55
Stauss, Bernd
53
Herrmann, Andreas
51
Hollebeek, Linda D.
51
Bauer, Hans H.
50
Piller, Frank T.
46
Mattila, Anna S.
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Gil Saura, Irene
38
Stock-Homburg, Ruth
35
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
33
Mittal, Vikas
32
Neslin, Scott A.
32
Töpfer, Armin
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Svensson, Göran
31
Grewal, Dhruv
30
Reichwald, Ralf
30
Reinartz, Werner J.
30
Evanschitzky, Heiner
29
Georgi, Dominik
29
Loureiro, Sandra Maria Correia
29
Sheth, Jagdish N.
29
Walsh, Gianfranco
29
Eggert, Andreas
28
Grönroos, Christian
28
Matzler, Kurt
28
Ruyter, Ko de
28
Edvardsson, Bo
27
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Journal of retailing and consumer services
13
International journal of hospitality management
4
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Services marketing quarterly
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
34
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1
A journey from customer acquisition to retention : an integrative model for guiding future gaming marketing research
Tuguinay, Jovanie
;
Prentice, Catherine
;
Moyle, Brent
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
3
,
pp. 335-353
Persistent link: https://www.econbiz.de/10014634757
Saved in:
2
Supply chain
management
in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
3
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
8
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
9
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
10
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
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