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~person:"Prentice, Catherine"
~subject:"Emotion"
~subject:"United States"
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Emotion
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Prentice, Catherine
Gremler, Dwayne D.
5
Medler-Liraz, Hana
5
Groth, Markus
4
Halperin, Basil
4
Ho, Benjamin
4
Kumar, Anuj
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Shi, Junqi
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Wang, Mo
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Zanger, Cornelia
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Zhang, Han
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Arnold, Todd J.
2
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Batt, Rosemary
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Journal of retailing and consumer services
4
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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