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~person:"Qu, Hailin"
~person:"Suh, Yong Gu"
~person:"Tojib, Dewi"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
3
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Qu, Hailin
Suh, Yong Gu
Tojib, Dewi
Mattila, Anna S.
2
Wu, Luorong
2
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1
Angelina Hanh Nhat Le
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Ashrafpour, Negar
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
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Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
2
Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
3
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
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