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~person:"Qu, Hailin"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
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Dienstleistungsqualität
14
Service quality
14
Relationship marketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
6
Hotel industry
6
Hotellerie
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Qu, Hailin
Bruhn, Manfred
32
Siciliani, Luigi
32
Straume, Odd Rune
31
Brekke, Kurt R.
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Benkenstein, Martin
14
Gil Saura, Irene
13
Klaus, Philipp
13
Usman, Osly
13
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Stauss, Bernd
12
Balaji, M. S.
11
Brekke, Kurt Richard
11
Prybutok, Victor R.
11
Gustafsson, Anders
10
Hammerschmidt, Maik
10
Hollebeek, Linda D.
10
Marimon, Frederic
10
Quach, Sara
10
Schreier, Gerhard
9
Sreejesh, S.
9
Bauer, Hans H.
8
Black, Sandra E.
8
Edvardsson, Bo
8
Ehrenberg, Ronald G.
8
Falk, Tomas
8
Georgi, Dominik
8
Hoxby, Caroline M.
8
Izogo, Ernest Emeka
8
Line, Nathaniel D.
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Veron, Rachel
8
Witell, Lars
8
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7
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International journal of hospitality management
4
Journal of hospitality marketing & management
2
International journal of contemporary hospitality management
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
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1
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
2
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
3
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
4
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
5
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
6
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
7
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
8
The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
9
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
Saved in:
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