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~person:"Rahman, Zillur"
~subject:"Finanzdienstleistung"
~subject:"Kundenzufriedenheit"
~subject:"Selbstbedienung"
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Finanzdienstleistung
Kundenzufriedenheit
Selbstbedienung
Innovation adoption
5
Innovationsakzeptanz
5
Self-service
5
Consumer behaviour
4
Konsumentenverhalten
4
Innovation diffusion
2
Innovationsdiffusion
2
Self-service technologies (SSTs)
2
Self-service technology
2
Structural equation model
2
Strukturgleichungsmodell
2
Subjective norm
2
Trust
2
Bank
1
Banking
1
Banking Industry
1
Confidence
1
Consumer behavior
1
Consumer innovativeness (CI)
1
Dienstleistungsqualität
1
Einzelhandel
1
Electronic Banking
1
Electronic banking
1
Hotel industry
1
Hotellerie
1
India
1
Indien
1
Innovation
1
Innovation management
1
Innovationsmanagement
1
Marketing
1
Need for interaction
1
Performance risk and need for interaction
1
Retail trade
1
Returns to scale
1
Self-service innovativeness (SSI) scale
1
Service
1
Service quality
1
Skalenertrag
1
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Article
5
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Article in journal
5
Aufsatz in Zeitschrift
5
Language
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English
5
Author
All
Rahman, Zillur
Collier, Joel E.
8
Kaushik, Arun Kumar
6
Mattila, Anna S.
6
Boslau, Madlen
5
Wang, Cheng
5
Cranage, David A.
4
Hung, Kam
4
Kaufer, Erich
4
Lee, Hyun-joo
4
Liu, Chun
4
Robertson, Nichola
4
Salomann, Harald
4
Streukens, Sandra
4
Artis, Andrew B.
3
Dwivedi, Yogesh Kumar
3
Epple, Manfred H.
3
Fleming, David E.
3
Gelbrich, Katja
3
Gleitsmann, Sinje
3
Greipl, Erich
3
Guttzeit, Mandy
3
Gössinger, Ralf
3
Harris, Jennifer
3
Hartwig, Michaela
3
Kaulvers, Stephan-Andreas
3
Kelly, Petranka
3
Kishore, Krishna
3
Lawlor, Jennifer
3
Lee, Hyun-Joo
3
Lin, Jiun-sheng Chris
3
Meuter, Matthew L.
3
Meyer, Anton
3
Nieschlag, Robert
3
Patterson, Paul G.
3
Pezoldt, Kerstin
3
Rajagopal
3
Roschk, Holger
3
Scherer, Anne
3
Sequeira, A. H.
3
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Published in...
All
International journal of contemporary hospitality management
1
Service business
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
Source
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ECONIS (ZBW)
5
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1
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
2
Self-service innovativeness scale : introduction, development, and validation of scale
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
Service business
10
(
2016
)
4
,
pp. 799-822
Persistent link: https://www.econbiz.de/10011722434
Saved in:
3
Tourist behaviour towards self-service hotel technology adoption : trust and subjective norm as key antecedents
Kaushik, Arun Kumar
;
Agrawal, Amit Kumar
;
Rahman, Zillur
- In:
Tourism management perspectives : TMP
16
(
2015
),
pp. 278-289
Persistent link: https://www.econbiz.de/10011415694
Saved in:
4
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
5
Innovation adoption across self-service banking technologies in India
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 96-121
Persistent link: https://www.econbiz.de/10011326064
Saved in:
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