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~person:"Ringle, Christian M."
~person:"Svensson, Göran"
~person:"Wieseke, Jan"
~subject:"trust"
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Search: subject_exact:"Customer satisfaction"
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trust
Customer satisfaction
75
Kundenzufriedenheit
74
Beziehungsmarketing
40
Relationship marketing
40
Lieferantenmanagement
25
Supplier relationship management
25
Confidence
20
Vertrauen
20
Dienstleistungsqualität
19
Service quality
19
Arbeitszufriedenheit
15
Job satisfaction
15
B-to-B-Marketing
12
Business-to-business marketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Deutschland
11
Germany
11
satisfaction
10
Selling
9
Verkauf
9
commitment
9
Satisfaction
8
Salespeople
7
Verkaufspersonal
7
Zufriedenheit
7
cooperation
7
coordination
7
economic satisfaction
7
Emotion
6
KMU
6
SME
6
continuity
6
non-economic satisfaction
6
Beschwerdemanagement
5
Complaint management
5
Cooperation
5
Economic satisfaction
5
Employee retention
5
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8
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Ringle, Christian M.
Svensson, Göran
Wieseke, Jan
Nimako, Simon Gyasi
4
Billström, Anders
3
Jacob, Jayanth
3
Lee, Choong-Ki
3
Mbawuni, Joseph
3
Mysen, Tore
3
Narteh, Bedman
3
Paul, Thomas John
3
Rindell, Anne
3
Roberts-Lombard, Mornay
3
Yeboah-Asiamah, Eric
3
Albarq, Abbas N.
2
Anish, M. N.
2
Balaji, M. S.
2
Bebber, Suélen
2
Bilgihan, Anil
2
Cachero-Martínez, Silvia
2
Chen, Rai-Fu
2
Chung, Namho
2
Dhanish, P. B.
2
Ding, May-Ching
2
Han, Heesup
2
Hsu, Maxwell K.
2
Hwang, Hsin-Ginn
2
Hyun, Sunghyup Sean
2
Kim, Myung-Ja
2
Lee, Jia-Min
2
Lii, Yuan-Shuh
2
Milan, Gabriel Sperandio
2
Mohd Suki, Norazah
2
Mostert, Pierre
2
Mpinganjira, Mercy
2
Pandey, Neeraj
2
Pérez, Andrea
2
Santos, Manuel Alonso dos
2
Soto-Fuentes, Y.
2
Sridharan, R.
2
Su, LuJun
2
Abu Bakar bin Abdul Hamid
1
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Published in...
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International journal of procurement management
3
Journal of business-to-business marketing
2
International journal of business excellence
1
Journal of strategic marketing
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
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1
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
2
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
3
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
4
The link between customer satisfaction and loyalty : the moderating role of customer characteristics
Schirmer, Nadine Andrea
;
Ringle, Christian M.
; …
- In:
Journal of strategic marketing
26
(
2018
)
4
,
pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
Saved in:
5
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
6
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
7
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
8
A validation of inputs and outputs of satisfaction in business-to-business relationships through a Nordic comparison
Rindell, Anne
;
Mysen, Tore
;
Svensson, Göran
; …
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 424-443
Persistent link: https://www.econbiz.de/10010207623
Saved in:
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