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~person:"Rodríguez del Bosque, Ignacio A."
~person:"Verhoef, Peter C."
~subject:"Banking industry"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundentreue"
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Banking industry
Konsumentenverhalten
Consumer behaviour
6
Customer retention
6
Customer satisfaction
6
Kundenbindung
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
Corporate Social Responsibility
4
Corporate social responsibility
4
Confidence
2
Customers
2
Identification
2
Loyalty
2
Marketing management
2
Marketingmanagement
2
Satisfaction
2
Vertrauen
2
customer loyalty
2
Bank
1
CSR
1
CSR image
1
Consumer confidence index
1
Corporate reputation
1
Customer Effort Score
1
Customer feedback metrics
1
Customer value
1
Dienstleistungsqualität
1
Emotion
1
Emotions
1
Employee retention
1
Financial services
1
Finanzdienstleistung
1
Firm performance
1
Firmenimage
1
Gastgewerbe
1
Hospitality industry
1
Hotel industry
1
Hotellerie
1
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Article
6
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6
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6
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English
6
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Rodríguez del Bosque, Ignacio A.
Verhoef, Peter C.
Prentice, Catherine
4
Pérez, Andrea
3
Wong, IpKin Anthony
3
Aksoy, Lerzan
2
Bauer, Hans H.
2
Brunsø, Karen
2
Buoye, Alexander
2
Chang, Chun-Ming
2
Chen McCain, Shiang-Lih
2
Faßnacht, Martin
2
Glöckner, Andreas
2
Han, Heesup
2
Islam, Tahir
2
Keiningham, Timothy
2
Korkmaz, Evsen
2
Makanyeza, Charles
2
Meier, Beat
2
Melnyk, Valentyna
2
Mensah, Samuel N-A
2
Molinillo, Sebastian
2
Moongela, Hilma
2
Morell, Alexander
2
Murugan, Rajeswari
2
Nazeri, Ali
2
Popp, Bastian
2
Rajendran, G.
2
Ramaseshan, B.
2
Sauer, Nicola E.
2
Sharma, Piyush
2
Simon, Carina
2
Srivastava, Medha
2
Stan, Valentina
2
Stein, Alisha
2
Sunaryo
2
Tanford, Sarah
2
Tharik, Mohamed
2
Towfigh, Emanuel V.
2
Weißgerber, Anja
2
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European journal of marketing : EJM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business ethics : JOBE
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
6
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1
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
2
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
3
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of business ethics : JOBE
129
(
2015
)
3
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
Saved in:
4
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
5
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
6
The effect of corporate associations on consumer behaviour
Pérez, Andrea
;
Salmones, María del Mar García de los
; …
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 218-238
Persistent link: https://www.econbiz.de/10009718536
Saved in:
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