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~person:"Rudolph, Thomas"
~person:"Usman, Osly"
~subject:"Kundenzufriedenheit"
~type:"article"
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Kundenzufriedenheit
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
6
Relationship marketing
6
Einzelhandel
5
Online retailing
5
Online-Handel
5
Retail assortment
5
Retail trade
5
Sortiment
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Customer satisfaction
3
Deutschland
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Rudolph, Thomas
Usman, Osly
Han, Heesup
54
Mattila, Anna S.
24
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
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Jang, Soocheong
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Loureiro, Sandra Maria Correia
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Balaji, M. S.
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Klaus, Philipp
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Prybutok, Victor R.
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Söderlund, Magnus
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10
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Quach, Sara
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Rather, Raouf Ahmad
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Ahn, Jiseon
9
Aksoy, Lerzan
9
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
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Frank, Björn
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Keiningham, Timothy
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Qu, Hailin
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Journal of retailing
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
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Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
2
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
3
Das Sortiment aus Verbrauchersicht : oder warum die Formel "Größeres Sortiment
Rudolph, Thomas
;
Kotouc, Alexander J.
- In:
Thexis : Fachzeitschrift für Marketing ; …
23
(
2006
)
2
,
pp. 2-7
Persistent link: https://www.econbiz.de/10003366976
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