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~person:"Rust, Roland T."
~subject:"Product quality"
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Product quality
Qualitätsmanagement
8
Dienstleistungsqualität
6
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4
Produktqualität
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Rust, Roland T.
Antony, Jiju
9
Pecht, Michael
7
Chen, Jing
6
He, Yihai
6
Parast, Mahour Mellat
6
Tarí, Juan José
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Das, Diganta
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Krishna, Pravin
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Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
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ECONIS (ZBW)
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1
Quality mental model convergence and business performance
Rust, Roland T.
;
Moorman, Christine
;
Beuningen, …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 155-171
Persistent link: https://www.econbiz.de/10011490870
Saved in:
2
Determining the return on quality (ROQ)
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Handbuch Dienstleistungsmanagement : von der …
,
(pp. 873-898)
.
2001
Persistent link: https://www.econbiz.de/10001599043
Saved in:
3
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
4
Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
Saved in:
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