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~person:"Sasser, William Earl"
~source:"usbk"
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Search: subject:"Dienstleistungsbetrieb"
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Dienstleistungsbetrieb
3
Servicepolitik
2
Loyalität
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Mitarbeiter
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Verbraucherzufriedenheit
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Sasser, William Earl
Bruhn, Manfred
15
Corsten, Hans
15
Fitzsimmons, James A.
6
Heskett, James L.
5
Stuhlmann, Stephan
5
Bullinger, Hans-Jörg
4
Fitzsimmons, Mona J.
4
Normann, Richard
4
Gössinger, Ralf
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Stauss, Bernd
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Vikas, Kurt
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Backhaus, Christof
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Biehal, Franz
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Bokranz, Rainer
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Brakhahn, Wilhelm
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Daniels, Peter W.
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Denvir, Paul
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Diller, Hermann
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Dresch, Kai-Michael
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Eversheim, Walter
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Eyer, Eckhard
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Fließ, Sabine
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Grewe, Till
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Hart, Christopher W. L.
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2
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Lashley, Conrad
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Lasshof, Britta
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.
;
Sasser, William Earl
;
Schlesinger, …
-
1997
Persistent link: https://www.econbiz.de/10004332225
Saved in:
2
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1991
Persistent link: https://www.econbiz.de/10004112679
Saved in:
3
Service breakthroughs : changing the rules of the game
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1990
Persistent link: https://www.econbiz.de/10004098628
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