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~person:"Seger-Guttmann, Tali"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"After-Sales-Management"
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Konsumentenverhalten
Customer service
5
Kundenservice
5
Consumer behaviour
4
Customer satisfaction
3
Dienstleistungsqualität
3
Emotion
3
Kundenzufriedenheit
3
Service quality
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Arbeitsverhalten
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Beziehungsmarketing
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Emotional labor
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Flirting
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Hospital
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Krankenhaus
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Relationship marketing
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Work behaviour
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Arbeitszufriedenheit
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Authenticity
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Bartenders
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Business ethics
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Customer
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Customer ingratiation
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Customer integration
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Customer loyalty
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Customer participation
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Customer-related outcomes
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Customers
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Dienstleistungssektor
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Employees' responses
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Ethical dissonance
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Ethics
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Ethik
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Fake displays
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Flirting-displays
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Seger-Guttmann, Tali
Gustafsson, Anders
8
Miao, Li
7
Gelbrich, Katja
6
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Jerath, Kinshuk
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McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Collier, Joel E.
3
Ferraro, Carla
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Larivière, Bart
3
Li, Yi
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
Sharma, Piyush
3
Sousa, Rui
3
Torres, Edwin N.
3
Tsarenko, Yelena
3
Vakulenko, Yulia
3
Verma, Rohit
3
Vilnai-Yavetz, Iris
3
Walsh, Gianfranco
3
Witell, Lars
3
Alavi, Sascha
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Albrecht, Arne Keno
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Journal of retailing and consumer services
2
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
3
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
4
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
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