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~person:"Sesé, F. Javier"
~subject:"Digitalisierung"
~subject:"Omni-channel customer management"
~subject:"Service quality"
~subject:"Social Web"
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Digitalisierung
Omni-channel customer management
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Beziehungsmarketing
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Kundenwert
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Relationship marketing
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Consumer behaviour
4
Customer satisfaction
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Konsumentenverhalten
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customer profitability
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Latent class modeling
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Lieferantenmanagement
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Sesé, F. Javier
Gallarza, Martina G.
5
Geruso, Michael
5
Ko, Eunju
5
Prinz, Daniel
5
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
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Heinonen, Kristina
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Kim, Juran
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Kim, Kyung Hoon
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Le Nguyen Hau
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Loane, Susan Stewart
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Perdue, Richard R.
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Pham Ngoc Thuy
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Ritala, Paavo
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Shin, Hakseung
3
Sweeney, Jillian C.
3
Tang, Chuanyi
3
Verhoef, Peter C.
3
Webster, Cynthia M.
3
Aflaki, Sam
2
Ahn, Jiseon
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Berger, Paul D.
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Birgelen, Marcel van
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Caputa, Wiesława
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Chae, Heeju
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Cheung, Fung Yi Millissa
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
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Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
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Universia business review : UBR
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ECONIS (ZBW)
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Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
2
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
3
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
4
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
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