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~person:"Sharma, Piyush"
~source:"econis"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Konsumentenverhalten
46
Dienstleistungsqualität
21
Service quality
21
Kundenzufriedenheit
20
Cross-cultural management
9
Interkulturelles Management
9
Beziehungsmarketing
8
Relationship marketing
8
Cultural identity
7
Customer service
7
Kulturelle Identität
7
Kundenservice
7
USA
7
United States
7
Cross-cultural competence
5
Interkulturelle Kompetenz
5
Product counterfeiting
5
Produktpiraterie
5
Auslandsverlagerung
4
Beschwerdemanagement
4
Brand management
4
China
4
Complaint management
4
Dienstleistungssektor
4
Einzelhandel
4
Großbritannien
4
Hong Kong
4
Hongkong
4
India
4
Indien
4
Intercultural service encounters
4
Lieferantenmanagement
4
Markenführung
4
National culture
4
Nationalkultur
4
Offshoring
4
Personality psychology
4
Persönlichkeitspsychologie
4
more ...
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Online availability
All
Undetermined
28
Type of publication
All
Article
57
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
53
Aufsatz in Zeitschrift
53
Aufsatz im Buch
4
Book section
4
Language
All
English
59
Author
All
Sharma, Piyush
Han, Heesup
127
Mattila, Anna S.
108
Belk, Russell W.
107
Grunert, Klaus G.
93
Huber, Frank
89
Bauer, Hans H.
88
Usman, Osly
84
Phau, Ian
83
Herrmann, Andreas
82
Lusk, Jayson L.
82
Wiedmann, Klaus-Peter
79
Gierl, Heribert
78
Grewal, Dhruv
77
Homburg, Christian
77
Sheth, Jagdish N.
74
Khare, Arpita
72
Bagozzi, Richard P.
69
Dwivedi, Yogesh Kumar
69
Loureiro, Sandra Maria Correia
69
Jang, Soocheong
65
Nayga, Rodolfo M.
65
Foxall, Gordon R.
63
Wansink, Brian
63
Agarwal, Sumit
62
Septianto, Felix
62
Verhoef, Peter C.
62
Stavins, Joanna
61
Paul, Justin
60
Walsh, Gianfranco
60
Laroche, Michel
59
Chintagunta, Pradeep K.
56
Janssen, Maarten C. W.
55
Ko, Eunju
55
Pelsmacker, Patrick de
55
Warlop, Luk
53
Krishna, Aradhna
52
Thøgersen, John
51
Mittal, Vikas
50
Rajagopal
50
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Published in...
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The journal of services marketing
11
Journal of business research : JBR
8
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of retailing and consumer services
4
Journal of international consumer marketing
3
Journal of marketing management : MM
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of service management
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
Contemporary research in e-branding
1
Handbook of research on Asian business
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Palgrave pivot
1
Psychology & marketing
1
Springer eBook Collection
1
SpringerLink / Bücher
1
The journal of product & brand management
1
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ECONIS (ZBW)
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59
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Date (oldest first)
1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
3
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
4
When in Rome! : complaint contagion effect in multi-actor service ecosystems
Chen, Ke
;
Chen, Jianxun
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of business research : JBR
121
(
2020
),
pp. 628-641
Persistent link: https://www.econbiz.de/10012417383
Saved in:
5
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
6
Contextual differences in the moderating effects of price consciousness and social desirability in pay-what-you-want (PWYW) pricing
Rabbanee, Fazlul K.
;
Roy, Rajat
;
Sharma, Piyush
- In:
Journal of business research : JBR
141
(
2022
),
pp. 13-25
Persistent link: https://www.econbiz.de/10013168029
Saved in:
7
Cultural differences in deliberate counterfeit purchase behavior
Sharma, Piyush
;
Chan, Ricky Y. K.
;
St. Davčik, Nebojša
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 121-137
Persistent link: https://www.econbiz.de/10013172901
Saved in:
8
Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment
Chieng, Fayrene
;
Sharma, Piyush
;
Kingshott, Russel PJ
; …
- In:
The journal of product & brand management
31
(
2022
)
6
,
pp. 870-885
Persistent link: https://www.econbiz.de/10013407569
Saved in:
9
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
10
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012171839
Saved in:
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