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~person:"Sharma, Piyush"
~subject:"Dienstleistung"
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Dienstleistung
Customer service
7
Kundenservice
7
Customer satisfaction
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Kundenzufriedenheit
6
Cross-cultural management
5
Dienstleistungsqualität
5
Interkulturelles Management
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Callcenter
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Consumer ethnocentrism
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Dienstleistungsberufe
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Dienstleistungsmanagement
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E-commerce
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Großbritannien
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Sharma, Piyush
Wirtz, Jochen
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Journal of service management
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ECONIS (ZBW)
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Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
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