Service role and outcome as moderators in intercultural service encounters
Piyush Sharma; Jackie L. M. Tam and Namwoon Kim
| Year of publication: |
2015
|
|---|---|
| Authors: | Sharma, Piyush ; Tam, Jackie L. M. ; Kim, Namwoon |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 26.2015, 1, p. 137-155
|
| Subject: | Service quality | Service encounter | Intercultural | Perceived cultural distance | Service outcome | Service role | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity | Dienstleistungssektor | Service industry | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Interkulturelle Kompetenz | Cross-cultural competence | Dienstleistungsmanagement | Service management | Interkulturelles Management | Cross-cultural management | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010504614